We only offer refunds for items that arrive damaged.

If your order is damaged during shipping, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging.

Once your claim is reviewed and approved, we will issue a full refund, including shipping, to your original payment method.

Please note:

• We do not offer refunds for buyer’s remorse.

• Custom or commissioned artwork is non-refundable unless damaged.

• Refunds will not be issued for incorrect shipping addresses provided by the customer.

For more information, please also review our Return Policy.

Thank you for supporting original art and small business.

Please feel free to contact us at support@paintproject.org